AMENDMENT, CANCELLATION AND REFUND
1. Amendment
In the case the guest would like to do any amendment before tour departure date, please kindly contact us in advance by
  • Email: operator.thesinhhanoi@gmail.com
  • What’s App: +84 916 221 663

Any fees relating to guests’ amendment/modification must be paid by the guest.

  • For 1-day program: Can only be modified at least 1 day before departure date
  • For programs from 2 days or more: Only adjusted before the departure date at least 2 days or depending on the service you choose. Please contact by email or What’s App for details

2. Cancellation

The payment event is completed; however, guests are not able to take the planned tour. Cancellation fees apply as follows (based on cancellation date and departure date):
  • More than 20 days before departure: No fee (You will refund the full amount but the transaction fee will be paid by you).
  • from 15 – 20 days before departure: 30% of the total tour price.
  • From 8 – 14 days before departure: 50% of the total tour price.
  • From 4 – 7 days before departure: 75% of the total tour price.
  • Within 3 days before departure: 100% of tour price.
3. Voucher of Confirmation
Once the guests’ booking has done, providing all information relating to the guest information is asked to create the tour voucher. It including all details of the tour and it is compulsory that the guest has to provide us the full information as:
  • Passport photo (for overnight trip)
  • Pick-up address: at the hotel accommodation in Hanoi Old Quarter, if the pick-up address is outside of Hanoi Old Quarter, please kindly inform us in advance. In addition, if we can not pick-up guest due to the wrong advised place or if the guests are not available on the indicated pick-up time, we can not wait for over than 10 minutes. In those case, if the guest does miss the tour, our company will not be responsible for.

THE SINH TRADING TOURISM HA NOI JOINT STOCK COMPANY